Submit dispute
We do everything we can to keep you satisfied. If something does go wrong, we will help you step by step.
Please contact us first
It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us via email. We respond within 14 days and do our utmost to find a solution together.
Report a dispute via WebwinkelKeur
Can't reach an agreement together? Then you can report your dispute for free to WebwinkelKeur. They mediate between you and us. We are affiliated with WebwinkelKeur and accept their mediation advice.
Report via the ODR platform
As a consumer in the European Union, you can also submit your complaint through the European Commission's ODR platform. If your complaint is not already being handled elsewhere, you are free to file your complaint through this platform.
Good to know: we are affiliated with WebwinkelKeur (member since 2022). Mediation through WebwinkelKeur is free for consumers. However, submitting a dispute to the independent dispute committee involves costs, which you will pay to the respective committee.